Customer Success Story – Rebel.com

Rebel.com gives entrepreneurs, developers, and innovators the support and tools they need to succeed online. The company provides domain names, web hosting, site builders, SEO tools, and other web resources needed to turn ideas into businesses.

Their challenges: 

• Further enhance already superior customer support 

• Reduce time to ticket resolution  

• Decrease support tickets related to email delivery

• Decrease ticket escalation 

• Improve email delivery management  

Solution: 

• MailChannels Outbound Filtering

Results:  

• Exceptional customer support
• 3x faster ticket resolution
• 90% fewer support tickets
• Totally eliminate ticket escalation 
• Outsource to an email delivery specialist

Read more about their success in the case study

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